![]() If necessary, download and install the latest firmware updates. To fix this, do some research online regarding your particular router model. If you are using an old router, it is possible that the firmware is out of date and is causing a conflict with your VPN application. Check with your VPN provider to find out if you are running the latest version and either update the VPN or uninstall your current version and download a more recent client. ![]() If you are using an out-of-date VPN application, it is possible that you need to update it. To ensure your router is reset correctly, unplug it and wait ten seconds before plugging it back in. Always begin by restarting both your computer and your router. This is the easiest step to take and is often a quick fix that can get your VPN connection working. Remember to try connecting to your VPN after attempting each method. If your VPN isn’t connecting, use the methods below to troubleshoot it. This is the most common problem that people experience when they install a VPN.
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